多项选择题
A.Agent Routing B.Historical Reporting C.Conditional Routing D.Prioritized Queueing E.Agent Queueing
WhichfeatureisaddedwhenupgradingfromIPCCExpressEnhanced...
单项选择题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）
A.supervisory recording B.WrapUp timer C.sending e-mails D.keystroke macros E.text chat
WhichfeatureisaddedwhenupgradingfromIPCCExpressStandard...
单项选择题Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）
A.text chat B.Log Out/Not Ready reason codes C.WrapUp State D.WrapUp timer E.competency-based routing
An organization wants to collect an account number from...
单项选择题
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）
A.IPCC Express Standard B.IPCC Express Enhanced C.IPCC Express Premium D.IPCC Enterprise E.IP IVR
