单项选择题
A.Common Service Queue B.Competency Service Queue C.Common Skill Queue D.Contact Skill Queue E.Contact Service Queue F.Competency Skill Queue
InIPCCX,skillscanbeassignedtowhichofthefollowingconfigu...
单项选择题In IPCCX, skills can be assigned to which of the following configuration objects?（）
A.resources B.Skill Groups C.competence levels D.Resource Groups
WhichthreeIPCCXconfigurationstepsareonlyavailableintheI...
多项选择题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）
A.Create Resource Groups B.Create Skills C.Assign Resource Groups and Skills to Agents D.Create Contact Service Queues E.Provision Remote Monitoring F.Provision Agent-based Routing
WhatisthemaximumnumberofCSQsthatacallshouldbequeuedforw...
单项选择题What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）
A.15 B.20 C.25 D.30 E.40 F.50
