eight common mistakes people frequently make in front of an audience. Second is the

A．connects
B．contains
C．involves
D．researches

A．Business executives need to know how to generate customer loyalty.
B．Many executives believe more investment in customer loyalty means more profit.
C．It is necessary for companies to generate customer loyalty at all costs.
D．Customer loyalty will for sure help corporations make more money.

A. They must try to keep constructive conflict over issues from turning into nonfunctional interpersonal conflict.
B. Executives Often failed to cooperate. rarely talking with one another, tending to fragment into cliques, and openly displaying their frustration and anger.
C. Anxiety and frustration over difficult choices can evolve into anger directed at colleagues.
D. Executives in those companies referred to their colleagues as ’smart’, ’team player’, and ’best In the business’.
E. All the teams had to make high-stakes decisions in the face of considerable uncertainty and under pressure to move quickly.
F. They managed to disagree over questions of strategic significance and still get along with one another.