未知题型

听力原文: The package containing the records appeared to be in perfect condition. But when we unpacked it with great care, we found that one record was completely smasheD.Could you send us a new one? I'll return the broken one at oncE.
(19)

A.(19)
【参考答案】

C
C 解析:打开包裹时,发现其中一张唱片碎了,于是向对方claiming(索赔)。