单项选择题

Which of the following commands could be used to start the Management Console on a workstation running Windows 2000/XP？（）

A.Start > Run > MCP
B.Start > Run > MCE
C.Start > Run > MCA
D.Start > Run > MMC

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单项选择题

Which of the following locations contains the System Restore option in Windows XP？（）

A.Control Panel Administrative tools.
B.Control Panel Security Center.
C.System Properties， Start up and Recovery.
D.Help and support from the Start menu.

多项选择题

Which of the following is required to install Windows XP？（）

A.USB 1.0 or higher
B.100Mb or faster network interface
C.10GB or more free hard drive space
D.SVGA or better video graphics
E.233Mhz or faster processor

单项选择题

Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？（）

A.Discuss the problem with the user and identify any recent changes.
B.Identify the root cause of the failure.
C.Verify the problem resolution.
D.Document activities and outcomes of repair steps.