单项选择题

Which of the following helps protect important confidential information from being publiclydisclosed?（）

A. Hard drive wiping
B. Social Engineering
C. Classification
D. RAS server

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Which of the following describes a secure connection over the Internet between two sites?（）

A. FTP
B. VLAN
C. VPN
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单项选择题

Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）

A. Talk to co-workers while interacting with customers to help diagnose the issues
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D. Listen and do not interrupt a customer and then provide a brief status update

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There are several technicians working on various systems on a new workbench. Which of thefollowing should be reviewed to ensure all proper procedures are followed to help reduce anypossible issues?（）

A. MSDS
B. OEM
C. ESD
D. EMI