单项选择题

What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports

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单项选择题

In addition to writing information to a trace file, the Cisco CRS System sends standard event logging messages to a syslog server through which service?（）

A.SNMP Trap
B.Alarm
C.CDP
D.Win32

多项选择题

CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?（）

A.Tool to collect syslog messages from multiple sources
B.User Tracking to track IP telephones
C.Diagnostic trace tools to analyze connectivity
D.Monitoring of Cisco voice elements
E.Problem alerts for operations personnel

单项选择题

What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?（）

A.Cisco Desktop Administrator
B.Cisco Supervisor Desktop
C.Microsoft Windows 2000 Performance Monitoring
D.CRS Application Administration
E.CRS Application Editor