成团时间短是（）旅游接待的特点。A.入境团体B.出境团体C.国内团体D.系列团

单项选择题

听力原文：A: Come in Sharon end take a seat.
B: Thanks.
A: so, where do we start? Should we begin with a look at last year and then go on from there?
B: Fine.
A: So, how do you feel you've done in your first full year with the company?
B: Overall, I think I've done quite well. I feel quite confident now about what I do.
A: And are you happy with your duties?
B: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and I don't mind answering the phone and preparing invoices. Sometimes it's a bit boring typing long price lists, but then everyone has to do it.
A: That's true. Does anything make your job difficult?
B: The computer. To begin with, I was slow because I didn't know the program, but now I get annoyed when the computer just stops working for no reason. I often sit looking at the monitor for minutes, not sure whether it is still working or not. I think the network is too old for our soft ware end we need some new machines.
A: But apart from the computer, is there anything else you would like to change?
B: Erm, let me see. I'd like the authority to issue credit notes without having to ask you first. You're often away on business end sometimes customers ring up with a complaint. And if we can't contact you, then we can't deal with the complaint properly. It's a bit embarrassing at times.
A: Yes, but some of our customers always find something wrong end try end get a credit note with every order. You can't believe everything they say, you know. What about your objectives for the future?
B: Well, I need to get to know the customers a bit better and maybe try to make fewer mistakes. But I think the most important thing is to increase my product knowledge, so I don't get embarrassed when customers make enquiries.
A: Don't worry, you'll learn all that in time. What I'd like to ask you about now is...
•You will hear a conversation between a head of department and an employee.
•For each question 23-30, mark one letter (A, B or C) for the correct answer.
•After you have listened one, replay the recording.
The biggest problem with the computer is that
A．it is difficult for her to know the program well
B．it regularly stops working.
C．the monitor is too small.

A.
B:
B.
A:
C.
A:
D.
A:
E.
A:
F.
A:
G.
A:
H.
A:
I...
•You
J.
•For
K.
•After
L.
The
M.it
N.it
O.
C．the
P.

单项选择题

W：I have already seen this play five times．Don’t you think it’s great?
M：Yes，fantastic．May I have the telephone number you are calling and your room number please．
Q：What does the conversation imply about the man?（）

A．He prefers shorter plays to this one.
B．He doesn't have to go to that play.
C．He wouldn't see the play as the woman did.
D．He liked the play better the first time he saw it.

单项选择题

中心商务高度指标（CBHI）和中心商务强度指标（CBII）是界定CBD的两项重要指标。根据这两项指标的范围可知（）的区域属于CBD。

A．CBHI=0．5，CBII=45％
B．CBHI=0．9，CBII=52％
C．CBHI=I，CBII=68％
D．CBHI=1．2，CBII=55％

成团时间短是（）旅游接待的特点。

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