单项选择题

A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）

A. Run a System Restore
B. Check Device Manager
C. Check the Event Logs
D. Check the System Information

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A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

A. Run chkdsk.
B. Run an antivirus program.
C. Replace the faulty mouse.
D. Remove any recently added hardware.

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Which of the following is the correct path a technician could follow to find the Services Snap-inconsole inside of Windows?（）

A. Start > Settings > Control Panel > Administrative Tools
B. Start > Settings > Control Panel > Add or Remove Programs
C. Start > Settings > Control Panel > System
D. Start > Settings >Control Panel > Scheduled Tasks

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Which of the following commands would launch the Windows utility that stops the print spooler?（）

A. gpedit.msc
B. MSCONFIG
C. services.msc
D. fsutil