单项选择题

MightyResearch indicated that a significant percentage of SMBs are concerned about which factor in a UC solution?（）

A. non-Cisco vendors providing more viable SMB solutions
B. costs out-weighing benefits
C. cost savings to justify replacing existing legacy systems
D. minimized call-center effectiveness

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单项选择题

A distribution area provides an aggregation point for which components?（）

A. edge devices
B. aggregation switches
C. core devices
D. access-area switches

多项选择题

Which two CRM servers allow Cisco Unified Call Connector to be configured for connectivity?（）

A. Microsoft Dynamics
B. Salesforce.com
C. Oncontact
D. Siebel
E. ACT!

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Which three characteristics are indicators that a potential SMB customer is in the SBR-defined growth phase? （）

A. focusing on becoming more efficient
B. wanting greater connectivity for customers
C. requesting convergence of voice and data
D. providing a customer with a basic up-to-date website
E. needing rapid secure access to customer history, data, or buying behavior