A user reports that the computer’s hard drive is constantly running and the hard drive light is constantly flashing. Which of the following tools would be used to resolve this issue without losing data?（）

A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files.
Which of the following can be done to resolve this issue?（）