单项选择题

The JTAPI provider is the IP address of the（）.

A.publisher
B.CTI Manager
C.CallManager
D.CRS Server

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单项选择题

How do you debug an application with an Accept step?（）

A.Select Start from the Debug pulldown, then call the trigger.
B.Select Step Over from the Debug pulldown, then call the trigger.
C.Call the trigger, and when the workflow answers, select Start from the Debug pulldown.
D.Select Reactive Application, then call the trigger and press F10 to step through the workflow

单项选择题

An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）

A.The agent is not in the team currently being viewed by the supervisor.
B.The agent is not ready.
C.The agent is not on a call.
D.The agent is in Work State.

多项选择题

Which should you check to verify that you have correct software product versions installed?（）

A.Administration Guide
B.Release Notes
C.Software Center
D.Application Administration
E.Compatibility Matrices
F.patch availability

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