单项选择题

When a grounding strap is not available, a technician can ground by touching the computer’s:（）

A. power supply.
B. CPU fan.
C. memory chips.
D. motherboard.

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单项选择题

Proper lifting technique for heavy items is:（）

A. to use gloves to pick up the item.
B. to squat and lift from the legs.
C. to have two people bend down and pick the item up.
D. to bend down and lift the item up.

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A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.

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A service technician suspects the fuser assembly needs to be replaced. Which of the following is MOST likely the type of printer being repaired? （）

A.Inkjet
B.Laser
C.Impact
D.Thermal