单项选择题

A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user

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单项选择题

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair

单项选择题

A user has forgotten their BIOS password on their computer. Which of the following would atechnician use to allow the user access to their PC?（）

A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Run password cracking software on the users PC
D. Set the password clear jumper on the motherboard

单项选择题

Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.