单项选择题

（）take direct eye contact as a sign of honesty and sincerity，although it should not be too intense.

A.Canadian
B.Americans
C.French
D.Japanese

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单项选择题

The eye contact is one of the most important parts of communication，but the amount of proper eye contact varies from culture to culture，so which of the followings is not true？（）

A.Americans take direct eye contact eye as a sign of honesty and sincerity.
B.Indians do not maintain continuous eye contact while talking with others.
C.Japanese used to focus on a speaker's neck instead of his/her eyes.
D.A romantic interest is usually implied when the eyes of two strangers meet and linger in France.

单项选择题

When all or part of an order cannot be processed because the merchandise is temporarily out of stock or has been discontinued，which of the followings should not be done？（）

A.Express appreciation for the order and identify it by the customer's order number or by date if the order is unnumbered.
B.Express regret that either all or some identified items cannot be shipped and state the reason.
C.Give a guarantee to the customer that the items will be shipped in time.
D.If one or more items have been discontinued，suggest an alternative for the customer.

单项选择题

In Canada，direct eye contacting is acceptable when you want to convey（）and（）.

A.interest；excitement
B.sincerity；excitement
C.interest；sincerity
D.excitement；happiness