A technician installs a local web server which is not accessible from the network. Which of the following is the local IP address that the web server should be using on the loopback adapter?（）

A support technician wants to help a user, in a different city, navigate a new software program.
Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）

A user’s document will not print, and as a result sends the same print job several times to the printer. A technician notices that the print queue is still waiting for the first job to finish before printing successive jobs.
Which of the following would BEST resolve this issue?（）