You administer a Windows 2000 Professional computer that is shared by multiple users. You receive a phone call from one of the users of the shared computer that tells you that the computer is reporting a kernel stop error. You notice that a user has tried to install video drivers that have caused the computer to become unstable. You want to ensure that users can install only the drivers that are approved by the manufacturer. 
What should you do? （）

You administer Company's network. You are helping a new user with configuring his Windows 2000 Professional portable computer to use a dial-up connection to connect to a Routing and Remote Access server. The computer is equipped with a smart card reader and the appropriate drivers have been installed. You use MMC to request a new certificate and install the new certificate to the smart card. Company policies require the use of smart cards for authentication when connecting to Company's Routing and Remote Access server. What should you do?   
To answer, select the appropriate settings in the Advanced Security Settings Dialog Box. 
 

You are the network administrator for Company. You receive a question, from one of the users in your company network, about the possibility to encrypt a folder that is located on her Windows 2000 Professional computer. Her computer is equipped with two drives, drive 0 and drive 1. Drive 1 is configured as a dynamic disk with two simple volumes, D and E. Volume E is the boot volume. The folder that needs to be encrypted is located on volume E. The user runs an application on her computer which always has files opened on the E volume. When the user attempts to encrypt the folder, no option for encryption can be found in the folder properties. You want to enable encryption on the folder. What should you do?   
To answer, select the Action Step and drag the appropriate steps into the Solution Steps. The steps must be in correct order. 
 

You are a helpdesk technician at Company's main office. You have been assigned the task to upgrade all 350 client computers from Windows 98 to Windows 2000 professional. All client computers in your office are configured with identical hardware. However, several different peripheral devices are used throughout the company. Users are not allowed to manage their workstations. Many of the users have installed software, changed video settings and compressed their hard drives using DriveSpace on their Windows 98 computer. You create a Setup.txt file by using Setup Manager. You run Winn32 /Unattend:Setup.txt on one of the Windows 98 computers. The installation fails with an error message. You want to upgrade the Windows 98 computer to Windows 2000 Professional. 
What should you do? （）