单项选择题

Conducting a project kick-off in the plan phase provides which of the following customer benefits？ Select exactly 1 answer（s） from the following：（）。

A.ensure that it receives detailed network diagrams
B.reduce the risk of downtime due to facilities-related problems
C.ensure end-user support immediately after the launch of a new system
D.confirm project roles and responsibilities， as well as milestone dates

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单项选择题

In the design phase， which service component provides the customer with a comprehensive design？ Select exactly 1 answer（s） from the following：（）。

A.Implementation Plan
B.Detailed Design Development
C.Project Kick-off
D.Staging Plan
E.High-Level Design

单项选择题

Which of these phases involves ensuring that a new solution has been integrated without disrupting the existing network？ Select exactly 1 answer（s） from the following：（）。

A.plan
B.prepare
C.operate
D.implement

单项选择题

Which definition best describes the staff training service component within the implement phase？ Select exactly 1 answer（s） from the following：（）。

A.improving the network management system and the performance and functionality of infrastructure operations
B.providing a step-by-step plan that details the installation and service-commission tasks required in order to create a controlled-implementation environment that emulates a customer network
C.developing and implementing a training plan using classes， workshops， or c-learning courses
D.compiling a training manual for use in ongoing operations
E.reducing the risk of downtime due to facilities-related problems