下列四个作品中哪两个被称为贺宜的“两鸡”作品？（）
A .《小公鸡历险记》
B .《鸡毛小不点儿》
C .《小花公鸡》
D .《小母鸡嘀嘀咕咕》

A．customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied
B．some will do business with the company again if their complaint is resolved
C．all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor
D．none will do business with the company again

A．目的和范围确定
B．清单分析
C．影响评价
D．总结报告