?Your company bas received a lot of complaints about its telephone servicE.You looked into the problem and made the following notes:
?Phone left to ring too long before being answereD.
?Calls answered impolitely, E.g. just 'Hello'.
?Transferring calls automatically to a colleague — often the colleague doesn't know about the transfer, or how long it will be for.
?Taking messages — some employees not writing detailed messages down (date, time, caller's name and number),
?The Office Manager has asked you to write a report to all staff on recommended telephone procedures.
?Write the report in about 120 - 140 words, explaining how stall' should use the phones. Use the information in your notes abovE.
?Write on your Answer Sheet.