多项选择题
A.WrapUp Time B.Service Level C.Overflow CSQ D.Agent Name E.Automatic Work F.CRS Application
InIPCCX,whatisaCSQ?（）A.Common Service Queue B.Competen...
单项选择题In IPCCX, what is a CSQ?（）
A.Common Service Queue B.Competency Service Queue C.Common Skill Queue D.Contact Skill Queue E.Contact Service Queue F.Competency Skill Queue
InIPCCX,skillscanbeassignedtowhichofthefollowingconfigu...
单项选择题In IPCCX, skills can be assigned to which of the following configuration objects?（）
A.resources B.Skill Groups C.competence levels D.Resource Groups
WhichthreeIPCCXconfigurationstepsareonlyavailableintheI...
多项选择题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）
A.Create Resource Groups B.Create Skills C.Assign Resource Groups and Skills to Agents D.Create Contact Service Queues E.Provision Remote Monitoring F.Provision Agent-based Routing
