单项选择题

Which Service component in Cisco Unified Communications operate phase identifies and solves reoccurring incidents by analyzing incident trends to identify patterns and systemic conditions（）

A.Problem Management
B.Incident Management
C.Change Management
D.Systems Monitoring

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多项选择题

Which two of the following activities are included in the Cisco Unified Communications staff development（）

A.Collect Cisco Unified Communications Training Materials
B.Develop Job Role Training Requirement
C.Request for Training Budget
D.Develop Curriculum Map
E.Develop Informal Basic Training

单项选择题

Which phase includes conducting Cisco Unified Communications network traffic analysis and capacity planning in order to ensure high availability（）

A.Design
B.Prepare
C.Maintain
D.Optimize

单项选择题

Which statement most accurately describes the account planning service component in the prepare phase for Cisco Unified Communications（）

A.It performs a detailed financial analysis， including current phone network costs， training， and return of investment.
B.It researches unique challenges and conducts competitive analysis to determine a vertical approach and strategy.
C.It identifies the key players， high-level solution requirements， timelines， and scope of the opportunity.
D.It provides the partner with information regarding customer acceptance of the new solution.