单项选择题

Which service component in the design phase describes developing a detailed， site-specific plan for implementing the new technology system or solution（）

A.Implementation Plan Development
B.Detailed Design Development
C.Systems Acceptance Test Plan Development
D.Staging Plan Development

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Which Service component in Cisco Unified Communications operate phase identifies and solves reoccurring incidents by analyzing incident trends to identify patterns and systemic conditions（）

A.Problem Management
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Which two of the following activities are included in the Cisco Unified Communications staff development（）

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