单项选择题

What is the main function of the CRS Editor? （）

A.manages the CRS Server
B.creates CRS Engine reports
C.creates application scripts for call flows
D.remotely manages the LDAP Directory

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单项选择题

What is a benefit of using subflows?（）

A.decreases the amount of flows
B.collects information about callers to agents
C.creates a framework for CRS Server status reporting
D.decreases latency through increased bandwidth on CRS Server
E.provides more efficient management of flows that are called by multiple other flows

多项选择题

What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application

单项选择题

In IPCCX, what is a CSQ?（）

A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue