多项选择题

What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application

点击查看答案

上一题目录下一题

相关考题

单项选择题

A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue

单项选择题

In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources
B.Skill Groups
C.competence levels
D.Resource Groups

多项选择题

Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）

A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing