单项选择题

In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources
B.Skill Groups
C.competence levels
D.Resource Groups

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多项选择题

Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）

A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing

单项选择题

What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）

A.15
B.20
C.25
D.30
E.40
F.50

单项选择题

When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）

A.15
B.20
C.25
D.30
E.40
F.50