单项选择题

What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）

A.IPC Resource Calculator
B.CTI Port Calculator
C.Configuration and Ordering Tool
D.CRS Applications Administration

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单项选择题

What is the typical number of trunks in a Call Center?（）

A.equal to half the number of IVR ports
B.greater than the number of IVR ports plus the number of agent phones
C.less than or equal to the number of IVR ports plus the number of agent phones
D.twice the number of IVR ports plus the number of agent phones

单项选择题

What formula do you use to calculate the number of Voice Gateway ports? （）

A.Erlang A
B.Erlang B
C.Erlang C
D.IVR ports + agent phones

单项选择题

What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports